Who We Are and What This Covers
OVELOVIA ("OVELOVIA," "we," "us," or "our") takes the personal information shared with us through www.OVELOVIA.com and our related digital services (together, the "Website") seriously. This policy explains what we collect, how it's used, who it might reach, and what rights you have over it. By using the Website, you're agreeing to the practices described here. If something here doesn't sit right with you, the safer move is to reach out with questions before continuing to use the Website.
A bit about the company. OVELOVIA is a digital agency working across web development, web design, mobile app development, SEO, digital marketing, e-commerce, and related services, for clients around the world. Our registered office is Office No A-801, Tower A, Bestech Business Towers, Sector 66, Sahibzada Ajit Singh Nagar, Punjab 160062, India.
Information We Collect
Not everything we collect comes from the same place or serves the same purpose.
What you give us directly
- Contact details - name, email, phone number, company, country, when you fill out a form, request a quote, subscribe to updates, or start working with us
- Project information - goals, technical requirements, brand assets, and anything else shared during onboarding or delivery
- Billing details (where billing applies) - billing address, GST/VAT details, payment information processed through our payment partners
- Correspondence - the content of any emails, messages, or feedback you send, including attachments
What gets collected automatically
When you visit the Website, our servers log some technical details on their own:
- IP address
- Browser type and version
- Operating system
- Referring page
- Pages visited, time spent, and timestamps
- Device and usage details (screen resolution, language settings)
- Cookie and tracking data, covered fully in our Cookie Policy
We use this mainly to understand which parts of the site get used, so we know where to focus improvements.
What comes from other services
Platforms like Google Analytics, Meta, LinkedIn, and Google Ads sometimes pass information back to us. What exactly we receive depends on your own privacy settings within those platforms, not something we control on our end.
What We Do With It
Broadly, your information supports a handful of things:
- Actually delivering the services you've come to us for, responding to inquiries, preparing proposals, running projects, providing support.
- Keeping you informed through service updates, invoices, and newsletters you've opted into.
- Understanding how the Website performs so we know what to improve.
- Occasionally sending information about our services, only where you've consented or it's otherwise permitted, and you can opt out any time.
- Measuring how our marketing efforts are actually performing.
- Meeting legal obligations, including responding to lawful requests and enforcing our Terms & Conditions.
We don't sell your personal information to third parties for money.
When Your Data Crosses Borders
If you share personal information with us, it may travel, within the OVELOVIA group or to our service providers, across borders, sometimes to countries with different privacy standards than your own.
We aim to apply the principles in this policy consistently, regardless of where your data ends up. Where a transfer involves a country without an "adequate" level of legal protection by your jurisdiction's standards, we put safeguards in place, such as standard contractual clauses, before that transfer happens.
How Long We Keep It
We keep personal information only as long as it's actually needed, whether to fulfil the original purpose it was collected for, or to meet legal, accounting, or tax obligations.
How long that ends up being depends on a few things: how sensitive the information is, the risk if it were misused or exposed, why we collected it in the first place, and any applicable legal minimums (tax records, for instance, are typically kept for 7 years under Indian law).
Once information no longer serves a purpose, we delete or anonymise it securely.
What You Can Do About It
Depending on where you're located, you may have specific rights over your personal information:
- Access a copy of what we hold about you
- Correct inaccurate or incomplete details
- Delete your information, subject to legal exceptions
- Restrict how we process your data in certain cases
- Receive your data in a portable, machine-readable format
- Object to processing based on legitimate interest, including marketing
- Withdraw consent, where consent was the basis for processing
- File a complaint with a data protection authority in your region
If you're in the EEA or UK, these rights apply under GDPR.
If you're a California resident, you have rights under the CCPA, including the right to know what we collect, request deletion, and not face discrimination for exercising these rights. We don't sell personal information.
Keeping It Safe
We take reasonable technical and organisational steps to protect your information from unauthorised access, disclosure, or loss: encrypted transmission over HTTPS, restricted internal access, regular security reviews, and confidentiality obligations for our team.
That said, no system connected to the internet is completely immune to risk. We work to protect your data using commercially reasonable methods, but we can't promise absolute security, and no one honestly can.
A Note on Children
Our services aren't intended for anyone under 18, and we don't knowingly collect information from children. If we discover we've inadvertently collected a child's personal information without verified parental consent, we'll delete it as quickly as we can.
Links to Other Sites
Occasionally the Website links out to other sites. We don't control, and aren't responsible for, their content or privacy practices. These links exist for convenience, nothing more, and we can't speak to the accuracy or completeness of what you'll find on them.
If you follow a link elsewhere, it's worth checking that site's own privacy policy before sharing anything.
If This Policy Changes
We'll revise this policy as our practices, the technology we use, or applicable laws change. Any meaningful update will be reflected in the "Last updated" date above, and where the change is significant, we'll try to flag it through the Website or by email.
Continuing to use the Website after a change means you've accepted the update, so checking back occasionally is a reasonable habit.
Reach Us
Questions about this policy, our data practices, or a rights request, all welcome at:
Sector 66, Sahibzada Ajit Singh Nagar,
Punjab 160062, India
Email: [email protected]
Phone: +91 98153 83274